Customer satisfaction is important to KALYSTRA. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
1. Return Period
Products may be returned within 30 calendar days after the delivery date.
Returns requested after 30 days may not be accepted.
2. Return Eligibility
Returned products must meet all of the following conditions:
* Unused and unworn
* In original condition
* Original packaging included
* Original labels and accessories included
* Free from damage caused by improper use or customer negligence
The following items are generally not eligible for return:
* Final sale products
3. Return Authorization
Before returning any item, customers must contact our customer service team for return instructions.
Customer Service Email
support@kalystrahome.com
ALEXIS@kalystrahome.com
Unauthorized returns may be delayed or refused.
4. Return Address
KALYSTRA LLC
5927 E Ludlow Dr
Scottsdale, AZ 85254
United States
5. Return Shipping Responsibility
Customers are responsible for return shipping costs when:
* The wrong product was ordered
* The wrong size or model was selected
* The customer no longer wants the item
* An incorrect shipping address was provided
* The item is returned without any quality issue
KALYSTRA will cover reasonable return shipping costs when:
* The incorrect item was shipped
* The product arrives damaged
* The product contains a verified manufacturing defect
6. Inspection Process
Returned products are inspected after arrival.
Inspection generally requires 1–3 business days to verify the condition of the returned merchandise.
7. Refund Processing
After the return has been approved, refunds are generally processed within approximately 3 business days to the original payment method.
Depending on your bank or credit card issuer, additional processing time may be required before the funds appear in your account.
8. Original Shipping Charges
Original shipping charges are generally non-refundable unless the return results from an error made by KALYSTRA.
9. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery and provide photographs of both the product and packaging so we can assist you promptly.
10. Exchanges
We currently process exchanges by accepting the returned product and allowing customers to place a new order after the return has been approved.
11. Contact Information
Company Name
KALYSTRA LLC
Customer Service Email
ALEXIS@kalystrahome.com
support@kalystrahome.com
Telephone
(623) 320-3738